E-mail Alerts

Nuvei provide the ability for merchants to be notified when specific events occur in their payment processing system. You can find “E-Mail Alerts” section under the SETTINGS tab in the SelfCare . Select Email Alerts from the drop down box.

This notification can be sent in the form of an email, an SMS message, or both.

Each event can be triggered by choosing a monetary amount qualifier. For example, if the merchant wishes to be notified each time one of their system operators refunds a transaction for more than €1000 then select the ‘Sale Refunded’ event, choose ‘Greater than’ and enter 1000 in the value column.

Sample E-mail Alerts window:
Alerts can be sent for email notification based on current value thresholds (less than/greater than the value entered) for each of the following:

Daily Net Sales - Choose this option if you wish to be notified daily of your processing totals. These totals are broken down into Net Total, Net Sales, Net Voids and Net Refunds.

Sale Approval - Choose this option if you wish to be notified each time a sale is approved.

Sale Decline - Choose this option if you wish to be notified each time a sale is declined.

Sale Pended - Choose this option if you wish to be notified each time a sale is pended by the system or when an operator manually pends a transaction.

Sale Voided - Choose this option if you wish to be notified each time a sale is pended by a system operator.

Sale Refunded - Choose this option if you wish to be notified each time a sale is refunded by a system operator.

Please note that the alert can be turned On/Off at any time. Simply un-check the box if you want to to turn off the alert. When data entry is complete, select Update Email Alerts.